About usLandlords:Why Thorntons?We are a professional & highly experienced organisation who offer a flexible solution to suit your requirements no matter how much or little you may want involved in the lettings process. All of our lettings staff go through extensive & ongoing training, ensuring we are always up to date with existing and up coming changes in regulations. Our expert team have an extensive knowledge of the local housing market and our proactive approach enables us to let properties quickly and for the best possible return. We also have a highly experienced HMO team.The best care for your propertyWe are always one step ahead implementing ways to help protect your property. An example of this would be our most recent investment in a 24/7online repair reporting service to help to protect your property around the clock. Our guided process gets us the information we need to increase first time fixes & save you money. This system allows the tenant to report the issues choosing from over 40 different languages and has In-built advice for emergencies to make sure your tenant knows how to protect your property if the worst happens.Our servicesThe various letting services that we can offer are:o Marketingo Accompanied viewings & negotiating the best possible termso Manage the transfer of utilitieso Arrange safety certificateso Draw up all legal documentationo Organise specialist insuranceo Handle maintenance issues including 24 on call emergency serviceo Collect rent/chase late paymentso Handle tenancy deposit claims/disputeso Unoccupied property checkso HMO managemento HMO applications & renewalsWe recommend proven ways to help minimise risk & we operate a competitive & cost effective fee structure.To find out more or to book a free, no obligation market appraisal, please contact our Letting team on 01334 474455 or by clicking here.”Tenants:Let us help you find your ideal homeOur experienced staff are fully committed to helping you every step of the way when finding your new home. The more information you can give us to explain exactly what you are looking for and what is on your wish list will assist us in helping you to find your ideal home. The first thing we recommend is to consider what your priorities are - location, number of bedrooms, size of lounge, budget etc. Once we have matched your requirements with available properties we will always go the extra mile to be as flexible as possible when it comes to conducting viewings. We understand it isn’t always easy to view during office hours. There is a high demand for our rental properties therefore the best properties are snapped up quickly. It pays to be prepared to take viewings at short notice so you don't miss out on securing your perfect property.You can rest assured that any property you decide to rent through Thorntons will be provided in good, clean condition and compliant with repairing standards and safety regulations.Your deposit is protectedA deposit, normally the equivalent to one month rent is payable prior to the start of a tenancy. It is a legal requirement that the tenancy deposit is registered with a Government approved deposit scheme, we use Safe Deposits Scotland. The scheme gives both the landlord and the tenant peace of mind that the deposit monies have been lodged in safe hands.Before you move in to your new home the Landlord will usually have an independent inventory prepared. This document describes the condition of the property and its contents at the beginning of your tenancy. An independent check out report is also arranged at the end of your tenancy and the two documents are compared to ensure that the condition that you leave it in can be fairly assessed against any deposit deductions that may be proposed.We’ve made it quick and easy for you to report repairsIf your landlord has selected a fully managed service, we are here to assist you if you have any problems. Our new repair reporting system is available by smartphone, tablet and computer without download and offers the following benefits:o Detailed reports help us fix your issues quickly and efficiently.o Easy tracking.o You get a time and date stamped record of your repair request.o Clearer communication.o Report in your native language with 40+ languages.